Workbook Support - Sample Maps

 

Fulfill Customer Request for New Cable TV Service

When a large, cross-functional process is first diagrammed, the resulting process map may be quite large…for example, maps 4 feet long by 2 feet wide are common. If you want to distribute a large process map on the web or company intranet, you'll need views of the map that readers can view one screen at a time.
The drilldown map consists of a summary page that represents the entire process and separate, one-screen maps for each sub-process. The reader can see the overall process scope and at the same time drilldown to see the detail involved in each sub-process.

Navigation
To navigate among the screens, click on the shaded, dotted-line sub-process boxes, the INPUT FROM text blocks and the OUTPUT TO text blocks.

Sub-process 11: Activate Voice + Data Service

This drilldown map represents a single sub-process in a very large cross-functional process entitled, "Fulfill Customer Request for New Voice + Data Service." The Sub-Process 11 maps illustrate the level of detail that may be shown using the drilldown technique.
The first page is a summary of Subprocess 11, which itself consists of five sub-processes. When we drill down to see Sub-Process 11.4, we see that it in turn has two lower-level sub-processes. Sub-Process 11.4.3 is at the job-instruction level and is suitable for use as a training tool.

Navigation
Navigation has been partially implemented on this map because only the cover page and two sub-processes are included in the example. To navigate among the screens, follow the navigation directions provided on the screen.